Yes! We're happy to provide extra dimensions or photos—just let us know what you'd like to see. We want you to feel fully confident before you buy. We just need specifics ("the length of the of the stem of the glass", "size of the base of the lamp", “can you zoom in the figurine’s face?”). The clearer the better.

Often, yes! We may have extra inventory or can source matching pieces. Email us at info@theclassytea.com and we’ll help you complete your set.

Depending on the pattern or set, often yes. Contact us at info@theclassytea.com with your request and we’ll see what’s possible.

Yes! We’re happy to consider reasonable offers from serious buyers. While our prices are already competitive and reflect any imperfections, we love working with collectors and are open to fair discounts. Feel free to message us—we’ll gladly take a look. Message us at info@theclassytea.com.

Yes! Email us at info@theclassytea.com with the pieces you’d like. We can combine shipping and often offer a bundle discount.

We work first-come, first-served to keep things fair, but for serious interest we can sometimes hold an item briefly. Email us at info@theclassytea.com and we’ll see what’s possible.

We accept Amazon Pay, American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Venmo, and Visa. All payments are securely processed through Shopify’s PCI-compliant checkout or trusted gateways like Google Pay, PayPal and Amazon. Your card details are encrypted using AES-256 and never stored on our servers.

We use trusted carriers such as USPS and UPS. Free Standard Shipping lets us pick the safest, fastest service; expedited options are also available.

Processing and Packing Times: Most orders leave in 1–3 business days. We’ll email you if we foresee a delay. More info: Shipping Policy.

Transit Times: U.S.: Estimated delivery is 3–7 business days total (1–3 days handling + 2–4 days transit). Need it faster? Email us at info@theclassytea.com.

Yes! Overnight or 2-day options show at checkout. For time-critical gifts, email us before ordering at info@theclassytea.com and we’ll recommend the fastest safe service.

We double-box when necessary and use multiple layers of cushioning. Every item is packed as if it’s headed to a museum.

Yes — every order is fully insured end-to-end.

Only before the order is shipped. Email us immediately at support@theclassytea.com.

First, please check around your property and with neighbors. Sometimes carriers mark packages as delivered prematurely. If it doesn't turn up within 24 hours, check with the carrier directly; the information they have will be all the information we have. Still missing? Email us at support@theclassytea.com; we’ll open a trace.

Yes! We are happy to include a complimentary gift note. Please leave your message in the instructions at checkout or email us at info@theclassytea.com immediately after ordering. We offer simple complimentary wrapping, and our items are always packed with care and a touch of elegance suitable for gifting.

Absolutely. Simply enter the recipient’s address as the shipping address at checkout. If you'd like to include a gift message, let us know in the order notes or by emailing info@theclassytea.com.

Yes — any time before it ships. Please email support@theclassytea.com as soon as possible with your order number. After shipment, our Return Policy applies.

We accept return requests within 14 days from the date of delivery. The item must be in the same condition it was received, or as described if noted with imperfections. Full details can be found in our Return Policy.

We do not offer direct exchanges. The simplest way is to return your original purchase for a refund and place a new order for the item you’d like instead.

Only pieces clearly marked “Final Sale” or “Sold As-Is” in the product description are non-returnable. All other items follow our standard 14-day return window.

Yes — please keep the original box and all packing materials until you’re sure you’ll keep the item. Returning it safely in the same packaging helps ensure a smooth refund process and protects the item during transit.

Please save all packaging and take clear photos of the damage to both the item and the packaging. Email us within 14 days of delivery at returns@theclassytea.com, and we’ll handle the insurance claim and work with you on a refund or replacement if possible.

We take care to describe and photograph items accurately, noting any imperfections. If you feel an item is significantly different than described, please contact us within 14 days of delivery at returns@theclassytea.com. We’ll work with you to make it right. See our full Return Policy for details.

We issue refunds within 2–4 business days after receiving and inspecting the return. Your bank or credit card company may take a few additional days to post the credit to your account.

Normally, no — our focus is on curating items through our own sourcing channels. However, if you have something truly exceptional you think we'd be interested in, you can ask, and we’ll always let you know respectfully. Email us at info@theclassytea.com.