Last Updated: May 13, 2025
Policy URL: https://theclassytea.com/pages/return-policy

• Region: Returns accepted from U.S. customers only
• Eligible Products: Both defective and non-defective items
• Exchanges: Not offered at this time

Return Conditions

• Condition: Item must be returned in original or gently used condition
• Timeline: Requests must be submitted within 14 calendar days of delivery
• Final Sale: Items marked “Final Sale” are not eligible for return

How to Return an Item

1. Contact Us: Email returns@theclassytea.com within 14 days of delivery. Include your order number and the item(s) you'd like to return.
2. Authorization: We'll respond with a Return Merchandise Authorization (RMA) and a prepaid return label (U.S. customers only).
3. Repack: Securely repackage the item, include any branded inserts, and apply the return label.
4. Refund Processing: After the item is received and inspected, a refund will be issued within 2–4 business days.

Shipping & Fees

• Prepaid Label: Provided at no cost for domestic returns
• Restocking Fee: Not charged

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 14 calendar days of delivery. Include clear photos of:

• The product
• The packaging
• The shipping label

All shipments are insured. If damage is confirmed, we will issue a refund or send a replacement at no cost to you.

Refund Details

• Method: Refunded to the original form of payment
• Timing: Issued within 2–4 business days of return inspection
• Bank Posting: Your financial institution may take one billing cycle to reflect the refund

Additional Terms

• Full Set Returns: Items sold as a set must be returned complete
• Return Abuse: We reserve the right to limit future returns if a pattern of excessive returns is identified. Affected customers will be notified.

Need Help?

We're here to assist. For questions, contact us at returns@theclassytea.com.